CIT Support Training for 911

This course is offered as part of the COPS Office National De-escalation Training Network NCPI, in partnership with the COPS Office and CIT International, Inc., are proud to offer 911 call-takers throughout the nation training that prepares them to identify crisis calls, understand their role in triaging these calls, and begin the de-escalation process.

Call-takers play a vital role by connecting individuals to crisis lines and other behavioral health care services, rather than police services, and/or by providing CIT officers with the information needed for a safe, effective response.

This 8-hour course prepares the 911 call-taker to identify the possibility of the call being mental health related, utilize techniques to reduce the emotional level of the caller, and triage the call to dispatch appropriate services or complete a warm handoff to crisis services. If it is determined to dispatch CIT patrol officers, this training will assist in understanding what information should be gathered and relayed to the responding officer.

This course includes scenario-based exercises based on actual mental health related calls for service to allow participants the opportunity to practice the skills and engage in guided discussion.

Course Topics:

• Understanding the Crisis Intervention Team (CIT) model
• The role of 911 in a crisis response system
• Indications of mental health disorders
• Suicide assessment and intervention
• Crisis intervention strategies
• Call management

Audience:

Emergency dispatchers or individuals representing public safety, mental health or advocacy who are responsible for leading CIT programs within a locality.

Schedule No-Cost Training:

We are actively seeking partners throughout the U.S. to serve as hosts for this no-cost training. If your agency is interested in hosting, please contact us to discuss availability and next steps.